Department of International Student Services

Procedure for International Student Arrival


To ensure a smooth arrival, students are required to submit the Airport Pickup form at least ten (10) days before arrival to the Department of International Student Services (DISS) at nganmw@utar.edu.my for Kampar Campus and fooww@utar.edu.my for Sungai Long Campus.

The form MUST include the following details:
  • flight number
  • date
  • expected time of arrival
  • SEV (single entry visa) obtained from Malaysia Embassies or High Commissions.
Airport pick up services are available on working days, Monday to Friday, from 8am to 5pm. Late night, weekends and Malaysia Public Holidays arrival are not encouraged. Should there be an emergency, DISS will arrange for special airport pick up and immigration clearances.

What to do when you arrive at the Malaysia Airport?
Proceed to the airport’s Immigration Office of KLIA or KLIA 2 with the following documents (listed below) AND wait for the university representative
  • Original Passport
  • A copy of the VAL (Visa Approval Letter)
  • A copy of the university offer letter
  • SEV (single entry visa)

 Important note
: Students are NOT ALLOWED to stamp their passport or exit the immigration waiting area/office on their own without the presence of the university representative.                                                                                                                                                                                              

For More Information:
Department of International Student Services (DISS) staff contact: 016 223 3560

UTAR Kampar Campus:
1. Mr. Veera a/l Nadaraj
2. Mr. Sivabalan a/l Karrupiah Palanisamy

Email: diss@utar.edu.my
Office Tel: (+60)5 468 8888 ext: 2298 / 2554 Fax: (+60)5 466 1313

UTAR Sungai Long Campus:
1. Mr. Ng Chee Hong
2. Mrs Farhana Bt. Husin

Email: diss@utar.edu.my
Office Tel: (+60)3 9086 0288 ext. 229 / 717 / 718 Fax: (+60)3 9019 8868

a) Upon student’s arrival at the Malaysia Airports, students are only given 6 hours to obtain immigration clearance. In the case when the students arrive early in the morning, UTAR Representative will be there at around 6.00am to 7.00am to assist in the immigration clearance. Once students have obtained for the immigration clearance, students are to wait at the Arrival Hall for pick up.

b) Layout at KLIA & KLIA 2 Immigration Office